Delivery Policy

Hello art enthusiasts! Welcome to Francesca Busalla Art, where we’re dedicated to providing you with a delightful delivery experience for your art treasures. We’ve partnered with trusted carriers to ensure your artworks reach you safely and securely. Here’s everything you need to know about our delivery process:

1. Shipping Methods

For domestic orders within Italy, we rely on UPS to bring the beauty of Francesca Busalla’s art to your doorstep. For international deliveries, we proudly use Packlink PRO and STARPACK services, carefully chosen for their efficiency and commitment to delivering your artworks in pristine condition.

2. Shipping Locations

We’re thrilled to share Francesca Busalla Art with art enthusiasts across the globe. Whether you reside in a bustling city or a tranquil countryside, our goal is to bring the essence of art to your world. Please be aware that international deliveries may have specific customs regulations or requirements based on your location.

3. Delivery Timeframes

Here’s what you can expect in terms of delivery times:

  • Domestic Orders (Within Italy): You can anticipate your artwork arriving within 2 to 3 working days after your order has been processed.
  • International Orders: Your international order should reach you within 4 to 7 days after it’s been processed. Please note that unexpected delays, such as customs clearance, may occasionally impact delivery times.

4. Order Processing Time

We’re excited to get your art journey started promptly. Your order will be processed within a maximum of 1 week from the time of purchase. Once your order is ready for shipment, you’ll receive an email notification along with a tracking number to monitor its journey.

5. Shipping Costs

Shipping costs are calculated based on factors like size, weight, destination, and shipping method. We’re committed to providing you with transparent and accurate shipping costs at checkout. Keep an eye out for occasional free shipping promotions as a little extra treat for your art-loving heart.

6. Tracking and Confirmation

Once your artwork is on its way, you’ll receive an email containing a tracking number. This number will allow you to follow your delivery’s progress and stay informed about its anticipated delivery date. If you encounter any tracking issues, please don’t hesitate to contact our dedicated customer support team.

7. Lost or Damaged Shipments

In the rare event that your artwork arrives damaged or doesn’t reach you, please reach out to us within 10 days of receiving your order. We’ll initiate an investigation with the carrier and work diligently to find a satisfactory resolution. Your happiness is our top priority.

8. Address Accuracy

A smooth delivery begins with accurate address details. Please ensure that your delivery address is entered correctly during checkout. We cannot be held responsible for delays or failed deliveries due to inaccurate address information.

9. Contact Us

For any questions, concerns, or to share your excitement about your new artwork, our customer support team is ready to assist you. Reach us at for a prompt and friendly response.

Thank you for choosing Francesca Busalla Art to be a part of your artistic journey. We’re excited to bring art into your world.